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Adjusting Subscription Renewal Settings

Subscription renewal order generation settings can be adjusted per subscription. This setup affects parameters of renewal order generated both automatically and manually. In case of manual renewal order generation, the subscription renewal settings pre-fill the next subscription period settings.

To adjust a subscription renewal settings:

  1. Open the Account Director - Subscription Manager.
  2. Click Subscriptions on the Subscription Manager dashboard. The list of all subscriptions appears on the screen.
  3. Select the subscription by clicking on its ID. The subscription general settings appear on the screen (if not, then, please click the General Settings tab).
  4. Click the Edit button.
  5. Adjust the renewal settings:
    1. Select the next subscription period from the Next billing period drop-down menu.
    2. Note: The "Custom subscription fee" option is available for all subscription types except for Domain Registration ones. This is done because prices for domain registration have a lower limit set by Registrar prices. Absence of this option prevents from setting incorrect prices for domain registration.

      For non-domain subscriptions you can enter the monthly recurring fee that will be applied for the renewed subscription into the Custom subscription fee for every future subscription period field. For example, you have selected the next billing period of 3 months. Then if you enter the custom subscription fee of 10, the total fee for the next subscription period will be 30. If you want to leave the existing price, leave this field empty.

      Important: The custom subscription fee overrides ONLY RECURRING FEE. Additional resources purchased by a customer (applications, resources) are billed according to prices taken from a hosting plan. Thus, the total price a customer will be billed will be not equal to the price specified in a custom subscription fee.

    3. To select the renewal order generation mode, set the option button to one of the following:

      Do not generate renewal orders automatically. Select this option to disable the automated generation of renewal orders at all. Only manual subscription renewal will be possible.

      Generate renewal orders and try to pay them automatically. Select this option to renew subscriptions automatically. Renewal orders will be generated in accordance with renewal order generation period set in Credit Terms assigned to a customer account and paid automatically using customer payment methods (credit card or bank account) with recurring payments allowed.

      Generate renewal orders automatically but pay them manually. Select this option to generate renewal orders in accordance with renewal order generation period set in Credit Terms assigned to a customer account, but allow to pay renewal orders only manually.

  6. Click the Save button.

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