This chapter describes the tools that are used to provide support and administration, that is Trouble ticket system, Problem Viewer, Screens Viewer, Mass Mailer, as well as settings and operations related to these tools.
In This Chapter
Using the Problem Viewer
Trouble Ticket System
Using the Screens Viewer
Using the Mass Mailer
Managing Parallels Business Automation - Standard Objects Description Templates
Managing Events
Service Logging In to Resellers and Customers Tools
Using the Maintenance Mode for your Hardware Nodes
Managing the User Password Strength
Updating Parallels Business Automation - Standard
Checking Parallels Business Automation - Standard Database Integrity
Setting the Statistics Storage Period
Tasks Management
Viewing Log Files
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