Previous Topic

Next Topic

Configuring VariLogiX Plug-In

The Varilogix plug-in allows you to easily and quickly integrate Parallels Business Automation - Standard with the online telephony fraud prevention and verification services provided by VariLogix.

First of all, you need to subscribe for VariLogiX serrvices. After this, you will receive the requisites and personal identifiers be entered into the Varilogix plug-in configuration form.

Note: VarilogiX system allows having a number of profiles within a single account.

To configure the Varilogix anti-fraud plug-in:

  1. Click the Edit button on the plug-in screen and fill the form:
    1. Enter your login (e-mail address you use to log in to VariLogiX Control Center) into the VCC E-mail address field.
    2. Type the password you use to log in to the VariLogiX Control Center into the PVS password field.
    3. Type the Profile ID you want to use into the Profile ID field.
    4. Select which telephone numbers from customer accounts profile will be used for verification. To use a telephone number, check the box next to the contact phone name. Please note that you can also use the mobile contact phones specified in customer accounts. To this effect, check the Allow using mobile phones for verification.
    5. VariLogiX has a standard template for voice message to be pronounced to a customer during phone verification. Customer information and some other data is inserted into a standard template in a placeholder-like manner. The message starts with the words:

      Hello. This is an automated verification call... for <Customer> ... on behalf of ... <Hosting Company>. To continue with this verification call, press or say 'one'. If you did not place an order, and wish to decline this transaction, press or say 'two' ...or just hang up.

      To verify your order for... <Service>... for ... <domain dot com>...in the amount of... <$22.48>...placed on...<Jan 18, 2006>... you must complete this authorization call.

      Your hosting company name <Hosting Company> is taken from your VariLogiX account, a <Customer> name, order total, date and some other details are taken from a customer account and order and inserted into a message text automatically, but you must pass the name of services <Service> a customer subscribes for, since hosting plan names are not passed. This must not be the name of a particular hosting you sell (for example, Plesk domain or Virtuozzo Container), but a general name of services you sell, for example consisting of service name and a word 'hosting' (Hosting Service). This name of service must be entered into the Service description field.
      Important: Please keep in mind that the message is read and pronounced by a program. Unknown words like long company name will be pronounced by letters.

    6. If you want to set a minimal amount of orders to be verified by phone, check the Set orders total threshold box.
    7. Enter the minimal amount of orders to be checked into the Perform VariLogiX check for orders total equal or greater than field.
    8. The last setting, Maximal number of tries to request VariLogiX via http for order verification status allows you to limit the number of tries to get a check result from VariLogiX and thus, the time Parallels Business Automation - Standard spends requesting VariLogiX about a check result. When processing a call, Parallels Business Automation - Standard (i.e., the VariLogiX plug-in) sends an http request to VariLogiX several times (every 5 seconds) trying to get the verification result. When a response is got, Parallels Business Automation - Standard stops requesting. This requesting does not depend on the phone call itself, this is a separate process that allows getting an order status after check and displaying it in Parallels Business Automation - Standard. The average time spent for one verification call is 2 minutes. Thus, taking in to account that Parallels Business Automation - Standard requests each 5 seconds, it is reasonable to set the request period to 4 minutes approximately, i.e., 50 requests.

Please send us your feedback on this help page