Identifying Screen Location by Screen ID
To view the screen using your Screens Viewer:
- Open the System Director submenu on the Navigation tree and select the Support Manager.
- Open the Support Manager submenu on the Navigation tree and select the Screens Viewer. The Screens Viewer form appears on the screen.
- Key in or paste the screen ID into the Screen ID field.
- Click the View button. The path to the screen which has the specified ID appears.
The description of the screen location typically includes the following:
- The HSPcomplete tool (Control Center or Control Panel)
- The component of the given HSPcomplete tool (for Control Center it can be the Manager name, for Control Panel - the type of the Control Panel (Workgroup Administrator Control Panel - WACP, System Administrator Control Panel - SACP, Customer Administrator Control Panel - CACP, or My Control Panel)
- The particular application of the HSPcomplete component (for Control Centers it can be the component of the Manager, for Control Panel - the name of the end-user tool, e.g., "E-Mail").
- The user option within the given application (e.g., "view the list of..." or "add smth").
You can log into the needed HSPcomplete tool using your default account login and password.