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Terminating Subscriptions on Customer Request

Customers can send subscription termination requests from Control Panel. A customer can click the Request Termination button at a subscription details screen and a corresponding request will appear in Provider or Reseller Control Center, under Subscription Manager > Termination Requests.

Please do not mix subscription termination requests with subscription termination. Termination request only allows scheduling subscription termination and issuing a termination invoice of an arbitrary amount.

The list of termination requests displays the following:

To process a non-cancelled subscription termination request:

  1. Click on the subscription name or request ID.

Important notes about a subscription termination time:

A subscription is kept alive up to the end of a termination day. In other words, a subscription termination scheduled for the current date is performed during the time interval between 12 p.m this day and 1 a.m. next day. After this, a subscription is moved to the Termination Queue under the Subscription Manager. To cancel subscription termination, reopen a termination request.

Parallels Business Automation - Standard is bound to GMT. Thus, the subscription termination task is invoked by GMT as well. Since tasks are invoked every hour, a subscription termination is performed during the first hour of a day after the termination date, i.e., between 0 a.m. and 1 a.m. by GMT. An individual time zone set for a registered person does not affect this schedule. Thus, if Provider resides, for example, in the GMT+8 time zone, then subscriptions will be terminated between 8 a.m. and 9 a.m. by local time the day after the termination date. Please take this into account while managing subscription termination requests.

To reopen a scheduled subscription termination request:

A termination request details display the following:

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