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Managing Financial Documents Issued by HSP

The Documents section within the Billing Manager Payable allows Reseller to view his (or her) Orders and Payments, view Provider Adjustments, and pay Provider Invoices.

To view the list of all payables:

  1. Click Documents on the Payable submenu.
  2. Similarly to receivables, two variants of working with documents are available: you can get the particular document by clicking on its name or ID in the general list, or you can work with particular category of documents (Orders, Invoices, Payments or Adjustments, - click appropriate tab).

The list of payables displays the following:

Managing Orders

To view the list of all Orders placed by you, click on the same tab at the top menu. To drill to Order details, (or to pay or cancel an Order), click in its name or ID.

Order details are grouped into two sets (click on appropriate tab in the top menu to view):

Let us consider online payment. Hosting Service Provider selects and enables an actual online-payment system to be used for settlements between Reseller and HSP. Thus, after clicking the Pay Online button, you will be offered to proceed with online payment (the name of processing center, for example, VeriSign or WorldPay should be displayed as a button title). On the next step, you will be offered either to select a one of your credit cards saved at HSP side (if any) or to enter a new credit card. In the case if a payment was processed successfully, Confirmation screen will be displayed.

Paying HSP Invoices

As soon as Reseller obtains payments from his (or her) customers for services provided, HSP automatically issues appropriate Invoice (the sum paid by a Reseller's customer minus Reseller partner discount, if any).

In addition, there is one more case when HSP automatically issues Invoices with nonzero balance for a Reseller.  It depends on the order of applying Subscription-changes set by HSP (apply changes immediately or only after payment received). If changes are being applied immediately, then if a Reseller orders a new Container or upgrades existing Subscription, the following actions are performed:

Invoice properties include three tabs:

Please note that when processing Payables, you also can pay an Order or an Invoice in part. To this effect, you should pay offline (for example by check) and explicitly indicate a document this payment should be applied to. In addition, you can you can allow its automatic applying to Orders or Invoices (to this effect, mention that while entering this Payment a HSP staff member should mark the Auto payment checkbox). In this case, if you order services at HSP, you will be offered to use existing payment(s) with positive balance. In the case if offline payment sum exceeds the total sum of the paid document, the positive balance of your offline payment will be displayed in the common list (Payments tab) as soon as HSP staff member enters this payment.

Viewing Payments

The list of Payments within Payable section includes all payments (online and offline) applied to Provider Invoices. To view all payments, click on the Payments tab at the top menu. To view detailed info about a Payment, click on its ID. Payment properties include two tabs:

In this case, you cannot apply payments with nonzero balance (only Provider staff member does). You only can view details and track payments balance.

Viewing Adjustments

The list of Adjustments within Payable section includes Adjustments to Reseller Account balance made by HSP staff members. Similarly to payments, this is just for your information. Thus, you can track the Adjustments balance.

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